1. Who we are
This policy concerns the NELICO website at nelicocsl.com and inquiries about our shipping and transportation services. NELICO started in 2012 and is based in Jebel Ali, Dubai, United Arab Emirates.
Responsible legal entity: [Add NELICO’s registered legal entity name]
Registered address: [Add the registered business address]
Privacy contact: [Add privacy contact email]
2. Information we handle
Depending on how you interact with us, information may include:
- Contact details: your name, business email address, company name and any phone number you provide.
- Shipment details: origin, destination, cargo description, approximate weight or dimensions, preferred dates and special requirements.
- Correspondence: the content of messages you choose to send and related communications.
- Technical information: information recorded by the website’s hosting and security services, which may include IP addresses, browser details, access times and pages requested.
Only share information needed for your inquiry. Do not provide payment card data, identity documents or sensitive personal information through this website’s inquiry builder.
3. How information is used
Information you send may be used to respond to your inquiry, understand shipment requirements, discuss quotations and arrangements, maintain business correspondence and protect our systems. Where required, it may also be used to meet legal obligations.
The applicable basis for processing depends on the circumstances and the law that applies. This may include your consent, steps requested by you before entering into a contract, performing a contract or complying with a legal obligation. We will obtain consent where it is required.
Business-specific details: We might use your contact information only to send you our news letter.
4. What happens to your inquiry
The inquiry builder on the Contact Us page prepares a message in your browser. It does not itself submit form entries to NELICO or save them to a website database, cookies or browser storage.
Selecting “Copy inquiry” copies the message to your device’s clipboard. “Download .txt” saves it to your device. “Open email app” passes the message, or a blank email for longer inquiries, to your chosen email application. Your email provider handles that message under its own terms. You must send it from your email app for NELICO to receive it.
Once you send an inquiry, the resulting correspondence is handled through the receiving email and business systems. Your browser or device may independently provide autofill, restore form entries or keep downloaded files. These features are controlled by your device and browser settings.
5. Sharing information
Where needed for the purposes described above, information may be shared with authorized personnel, service providers supporting website hosting or business communications, and parties needed to discuss or arrange a requested shipment. Information may also be disclosed where a legal requirement applies.
Shipment-related sharing should be limited to information needed by the relevant parties and handled under appropriate arrangements. The recipients depend on the services requested and the systems actually used.
Recipient details: We do not share your information with any third party unless it is required to provide you with our services, such as goverment or shippers.
6. International handling
International shipping and the use of hosting or communications providers may involve information being handled outside the United Arab Emirates. Where a cross-border transfer occurs, the requirements of applicable data protection law must be considered.
7. Retention and security
Information should be kept only for as long as needed for its stated purpose, relevant business records and applicable legal requirements. Retention may vary between an unanswered inquiry, ongoing correspondence and records relating to an agreed shipment.
Reasonable technical and organizational measures should protect information against unauthorized access, loss or misuse. No transmission or storage method can guarantee absolute security.
9. Your choices and rights
You may choose not to provide optional details. Without enough information about your request, we may be unable to discuss a suitable shipping arrangement.
Depending on the law that applies and any relevant exceptions, you may have rights to obtain information about the processing of your personal data, request access or a copy, correct inaccurate information, request deletion, restrict or object to processing, or request transfer of your data. Where processing depends on consent, you may withdraw that consent for future processing.
To make a request, contact the privacy address below. We may need information to confirm your identity and understand the request. Requests will be assessed under applicable requirements. You may also be able to raise a concern with the relevant data protection authority.
10. Contact and policy updates
For privacy questions or requests, contact inquiry@nelicocsl.com or use the contact details on our Contact Us page.
This policy may be updated when business practices, website features or applicable requirements change. The effective date at the top of the page identifies the current version. Material changes will be communicated where required.