Company Policy

Effective Date: July 8, 2026

Welcome to NELICO LOGISTICS & TRANSPORTATION AND CARGO SERVICES L.L.C. We are committed to providing reliable logistics, freight forwarding, transportation, warehousing, and related services across the UAE and internationally.

By using our website or purchasing our services, you agree to the following policies.

1. Orders and Bookings

  • All bookings are subject to confirmation by our operations team.
  • Customers are responsible for providing accurate shipment details, including dimensions, weight, value, destination, and contact information.
  • Incorrect or incomplete information may result in delays or additional charges.

2. Payment Policy

    • Payment must be completed according to the agreed quotation or invoice.

    • We reserve the right to suspend or cancel services for unpaid invoices.

  • Prices are subject to applicable taxes and government fees where required.

3. Cancellation Policy

    • Cancellation requests must be submitted in writing via email.

    • Orders cancelled before shipment or service commencement may be eligible for a refund after deducting administrative or operational costs.

  • Once transportation, customs clearance, warehousing, or shipment processing has begun, cancellation may not be possible.

4. Refund Policy

Our goal is customer satisfaction while maintaining fair business practices.

    • Refund requests must be submitted within 14 calendar days from the date of payment.

    • No refunds will be issued after 14 days from the payment date.

    • Approved refunds will be processed using the original payment method whenever possible.

    • Processing refunds may take 7–14 business days, depending on the payment provider or bank.

    • Service fees already incurred, completed logistics services, customs fees, government charges, shipping costs, and third-party expenses are non-refundable.

  • Refund approval is solely at the discretion of the company after reviewing the circumstances.

5. Shipping and Delivery

    • Estimated delivery times are provided for guidance only.

    • Delivery schedules may be affected by weather, customs inspections, government regulations, public holidays, force majeure events, or other circumstances beyond our control.

  • We are not liable for delays caused by third-party carriers or customs authorities.

6. Customer Responsibilities

Customers agree to:

    • Provide accurate shipment information.

    • Ensure goods comply with UAE and destination country regulations.

    • Properly package items unless packaging services have been requested.

    • Avoid shipping prohibited or restricted items.

Customers remain responsible for any penalties arising from false declarations or prohibited goods.

7. Damaged or Lost Shipments

If a shipment is received damaged:

  • Notify us within 48 hours of delivery.
  • Provide photographs of the packaging and damaged goods.
  • Retain all packaging materials for inspection if requested.
  • Claims submitted after this period may not be accepted.
  • Compensation, where applicable, is limited to the coverage agreed upon in the shipping contract or applicable insurance policy.

8. Limitation of Liability

To the maximum extent permitted by UAE law:

    • We are not liable for indirect, incidental, or consequential damages.

    • Our liability shall not exceed the amount paid for the affected service unless otherwise required by law.

  • We are not responsible for delays caused by customs authorities, airlines, shipping lines, government agencies, or force majeure events.

9. Prohibited Goods

Customers must not ship:

    • Dangerous or hazardous materials.

    • Illegal goods.

    • Counterfeit products.

    • Weapons or ammunition.

    • Narcotics or controlled substances.

    • Any items prohibited under UAE law or the laws of the destination country.

We reserve the right to refuse or dispose of prohibited shipments in accordance with applicable laws.

10. Privacy

We collect customer information solely to provide logistics services, process payments, communicate shipment updates, and comply with legal obligations.

We do not sell customer personal information to third parties.

11. Intellectual Property

All website content, including text, logos, graphics, designs, and images, is the property of NELICO LOGISTICS & TRANSPORTATION AND CARGO SERVICES L.L.C and may not be copied or reproduced without written permission.

12. Website Use

Users agree not to:

    • User of age 18 and under is not allowed to use or inquire about our service 
    • Attempt unauthorized access to our system / website.
    • Upload malicious software.
    • Use the website for unlawful purposes.
    • Interfere with the operation of the website.

We reserve the right to restrict access for misuse.

13. Governing Law

These policies are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, unless otherwise required by applicable law.

14. Policy Updates

We reserve the right to update or modify these policies at any time. Changes become effective immediately upon publication on our website.

Contact Us

NELICO LOGISTICS & TRANSPORTATION AND CARGO SERVICES L.L.C

Address: JAFZA – Warehouse # S60401 – Jebel Ali – Dubai – UAE

Phone: +971 4 289 8738

Email: inquiry@nelicocsl.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)